One more project is completed by Univates with support of Adianti. This time, it was performed the complete specification and modeling of a new system to control service request inside the organization. The new system will allows the users to perform service request (fix, material exchange, installations, etc) totally integrated with the current purchase request system (material requisition, purchase requests). This resource will be created by the adition of a module inside the current request system, allowing the users to perform service request. Some of the main functions of this system include: service request, service approval, management, chat between the tecnician and the user, scheduling of service execution, service close and operational reports.