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php, support, ticket system, change request, issue system, brasfumoAdianti develops a new issue management system for Brasfumo
  • 2008-12-01
  • Consulting

One more project was successfully completed by Adianti and new enters in maintenance stage. It was completed, after 6 months of specification, design and development, the new issue management system for IT professionals, with code name "girinus". The new system will allow the Brasfumo collaborators to make the registration of IT incidents related to hardware or software. On the other side, the IT professionals will have a modern Web System to manage the issue entries, assign people to work on the issue, to register the issue activities, to close the issue with e-mail notifications. Furthermore, the system will allow the manager to generate reports with worked hours, reports of work progression (with charts), besides charts of costs per cost centers, amonth others. The system will also control the inventory registry information and IT equipment reservation.